Last updated: July 26, 2026
At Carzone Toys, we want you to love your purchase. If something isn’t right, this Refund & Returns Policy explains how returns, refunds, and exchanges work.
Overview
Our refund and returns policy lasts 30 days from the date you receive your item. If 30 days have passed, we’re unable to offer a full refund or exchange.
Return Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it;
- In its original packaging with all accessories, manuals, chargers, and parts included;
- Accompanied by proof of purchase (order number or receipt).
Non-Returnable Items
The following are not eligible for return:
- Items that have been used, assembled, ridden, or show signs of wear;
- Products with removed or damaged safety tags or serial numbers;
- Used safety equipment such as helmets, for hygiene and safety reasons;
- Gift cards and clearance or final-sale items.
How to Start a Return
Email support@lightcoral-pheasant-260288.hostingersite.com with your order number and the reason for your return. Our team will review your request and, if approved, provide return instructions and a return authorization. Please do not send items back without contacting us first, as unauthorized returns may not be accepted.
Return Shipping
Unless the item is defective or the return is our error, you are responsible for return shipping costs. For large ride-on vehicles and freight items, return shipping can be significant and will be quoted before you ship. Original shipping charges are non-refundable.
Restocking Fee
Because many of our products are large ride-on vehicles, a restocking fee of up to 15% may apply to returns that are not the result of a defect or our error. Any applicable fee will be communicated to you before you return the item.
Damaged or Defective Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us at support@lightcoral-pheasant-260288.hostingersite.com within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement, repair, or refund at no additional cost to you, and cover return shipping where applicable.
Refunds
Once we receive and inspect your return, we’ll email you to confirm approval. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear.
If you paid using Affirm or another financing provider, your refund will be processed according to that provider’s terms.
Late or Missing Refunds
If you haven’t received a refund after the timeframe above, first check with your bank or card provider. If you still need help, contact us at support@lightcoral-pheasant-260288.hostingersite.com.
Exchanges
We replace items only if they are defective or damaged. If you need to exchange an item for the same product, email us at support@lightcoral-pheasant-260288.hostingersite.com.
Contact Us
Questions about returns or refunds? Email support@lightcoral-pheasant-260288.hostingersite.com and we’ll be happy to help.